#1 – Where can I find my download details?
All download details have been emailed to the email address you ordered with. It should be in your email inbox within 15 minutes. Please note, it can sometimes take up to an hour for it to arrive. Please save this email with the download details in your inbox and mark as important so you can easily access it whenever needed.
#2 – What if I don't see the email from Rick?
Check the Trash or Junk folder of your email program. Your email program may have flagged the email as trash, spam or junk.
#3 – How do I ensure that I receive important emails and updates?
Make sure you have added News@ExercisesForInjuries.com and News@ExercisesForInjuries.net to your email program to ensure you get access to updates and other important information. Click here for a quick and easy guide on how to add these emails now...
#4 – Where can I send any future questions I may have?
Please email my team at support@ExercisesForInjuries.com and we will get back to you within 2 business days. When emailing, please include the name you ordered with, the email address you ordered with and your order number.
#5 – What Will Appear On My Credit Card?
Your credit card statement will show a charge from EX4INJURIES.CO 8882912430 BC (it might also appear as EX4INJURIES COM KELOWNA BC).
#6 – How can I unsubscribe from these emails?
At the bottom of each and every email I send you is an unsubscribe link that you can use to unsubscribe. Please note, if you unsubscribe from my emails, I won’t be able to send you the additional videos, trainings, updates of the program, and other important information.
#7 – Will anything be mailed to me?
Remember, this is a digital product, so nothing will be mailed to you. This page you are on right now gives you access to the entire program. You can download everything to your computer, laptop, smartphone, iTouch, iPad or iPod right away and begin using it.
#8 – Do I need to consult with my physician prior to getting started?
If you have any concerns about your health and fitness, or about doing this program, please contact your doctor to confirm that it is safe and appropriate for you to do the exercises in this program.
#9 – What if my password does not work?
Make sure to enter in the password as it is. Better yet, copy and paste the password. The password is case sensitive so capitalization will affect the password.
#10 – I am having issues with the sound and images of the videos, what should I do?
If you have any issues with the videos, especially not being able to hear the sound of the videos, these are the things you can try:
- Try viewing them in a different web browser. The videos support these browsers: Chrome, Safari, Firefox, Opera and Internet Explorer.
- Try viewing them on your computer or laptop instead of your tablet, cellular phone or smartphone.
- Clean the cache of your web browsers, see if there are updates for your browser and then reboot your device.
- Empty out the trash of your computer, make sure all of the updates are done on your computer especially your web browser and video player. Then reboot your computer.
- Try downloading the “Mobile SD” version of the video to your computer and playing it on VLC media player which is a very stable and clean media player ( http://www.videolan.org/vlc/index.html )
- If you have tried all of the above, contact us at support(at)ExercisesForInjuries.com and we will help you more.
#11 – I only hear sound through one speaker or headphone, what can I do about that?
For a Mac:
If you hear primarily out of one ear, you can make your computer play stereo audio tracks as mono audio in both the left and right headphones or speakers.
#1 – Choose Apple menu > System Preferences, click Accessibility, and then click Audio.
#2 – Select the “Play stereo audio as mono” checkbox.
Rick Kaselj, MS of ExercisesForInjuries.com
Creator of “Low Back Pain Solved!” 28-Day Challenge
P.S. I'm looking forward to hearing about your success with the program! Send me an email with your story, or any questions you have - send it to: support@ExercisesForInjuries.com